Refund policy

Return

Items without quality issues are not eligible for returns or exchanges unless the customer still requests a return. In such cases, all shipping costs and applicable taxes will be the customer's responsibility. Before returning any item, please contact team@seriousplayeronly.com
 with product photos to confirm eligibility. Returns sent without prior authorization will not be accepted.

Exchange

The fastest way to ensure you get the item you want is to return the product you currently have. Once your return is approved, you may place a new order separately for the desired item.

Damages and Issues

Please inspect your package immediately upon reception.
If you receive a defective, damaged, or incorrect item, contact us as soon as possible.
Clear photos of the item must be provided via email so that we can evaluate the issue and offer an appropriate solution.

Suggested Care for Your Shoes

We do not recommend replacing our original insoles with hard or non-original insoles.
Any damage caused by doing so will not be covered, and Serious Player Only assumes no responsibility for such issues.

Non-Returnable & Non-Exchangeable Items

Due to hygiene concerns, the following items are non-refundable and non-exchangeable:

  • Socks

  • Compression shirts & compression pants

  • Midsoles

Return Procedures

  1. Please contact team@seriousplayeronly.com before returning any item.
    Do not send products back without prior approval.

  2. For returns due to personal preference changes (such as size, color, or style), the return shipping cost will be the customer’s responsibility. However, for defective items or incorrect items shipped by us, we will provide a prepaid return label after the issue has been confirmed.

  3. Returns are only accepted for U.S. return addresses.
    At this time, we do not support returns from regions outside the United States.

  4. If a return is exceptionally approved from outside the U.S., the customer must fully bear all shipping costs, duties, taxes, and customs fees.

  5. Once our warehouse receives and inspects the returned item (unworn or unused, with tags, and in original packaging), we will proceed with the evaluation.

Refund

For items without quality issues, returns or exchanges will not be accepted. If a return and refund are requested, the customer will be responsible for all shipping costs and applicable taxes.

Please note:

  • Customers are responsible for all return shipping costs unless the return is due to a confirmed product quality issue.

  • Original shipping fees, duties, and taxes are non-refundable.