Our Promise to our Valued Customers
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
As we offer a FREE shipping policy, we will deducted a $20 flat fee from the purchase price, if there is the return is not related to defective or damaged goods.
Before starting a return, please contact us at firstname.lastname@example.org
◆ To be eligible for a return, your item must be in the same condition that you received it, unworn or unused in its original packaging. Please write us over email@example.com with a full photo set of the product you intend to return. Our staff will assist you to make sure that you fall into the eligibility and do not incur any ineffective returns. Please note that the shipping cost back the our warehouse will not be covered for the return.
Return for Exchanges (if applicable)
◆ We only replace items if they are defective or damaged. If you need to exchange it for the same item, please feel free to contact us firstname.lastname@example.org, we are glad to help.
We cannot refund if it occurs one of the following two situations.
1. Send products to the wrong address (including returning directly to the place of shipment without contacting us).
2. Choose the return method for cash on delivery.
We aspire to provide our community with a performance experience tailored to their Game. We gather feedback from our players and customers daily and create the best products based on your needs!